Refunds and Exchanges


Due to COVID-19 we do not accept returns.

All items that are custom made / made to order are final sale (this includes all items, Except for the baskets) - If you are unsure about a fabric, swatches are encouraged.

All purchases of sales items are final. No returns or exchanges will be honored for sale items.

SWATCHES:  When requesting a fabric swatch, please make sure to identify the correct fabric that you would like us to send. You can request this by e-mailing us


Exchanges are gladly accepted within 7 days of receiving your order (s). Please, there is no RETURNS on items that are on sale or that are custom made. However, you are welcome to exchange your item with another item (s) within our store.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do NOT accept "Cancellation Requests", please be sure about your order before purchasing and please be sure your order is correct before submitting. 

**If you are completely unsatisfied with your purchase, please e-mail us and we will do everything possible to make it right. Exchanges are always welcome (within 7 days please!).

No refunds or exchanges for Custom items, and no refunds for Made to Order items.

CUSTOM ORDERS require full payment and are non-refundable.
We will start to process your refund or exchange ONLY AFTER we have received the unused item(s) in its original packaging.


Baluku Design 
Po Box 39925
Los Angeles, CA 90039

You will be responsible for all shipping fees. Initial shipping costs will be subtracted from refund total. Return shipping costs are buyers responsibility.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional policies and FAQs

All pieces are created by hand and are made to order. And the production time is about 1-2 weeks. (Except for the baskets).
Actual colors may vary from those shown due to the nature of photographing and monitor color settings.
If you have a special request and would like to make a CUSTOM ORDER, we are ready for the challenge! Feel free to contact us and we can discuss the details.